Welcome to IndoElegance Store’s FAQ section! We’ve compiled answers to common questions about our exquisite ethnic wear collections, global shipping, and customer services. If you don’t find what you’re looking for, please email our style consultants at [email protected].
About Our Products
What types of ethnic wear do you specialize in?
We specialize in Indo-Western fusion wear that blends traditional Indian craftsmanship with contemporary styles. Our collections include:
- Lehengas (A Line Lehenga, Traditional Lehengas)
- Anarkali Suits and Kurtas (Kurta Pyjama, Kurta Palazzo Set)
- Bandi Sets and Indo-Western Sets
- Dresses and Gowns with ethnic influences
- Innovative styles like Half N Half Saree and Indo-Western Sarees
- Various Kurta Sets (Sharara, Skirt, Straight Pant combinations)
- Traditional Salwar Kameez and Patiala Suits
How do I choose the right size for ethnic wear?
Our products follow standard Indian sizing. Each product page includes detailed size charts with measurements in inches and centimeters. For fusion wear, we recommend checking both bust/chest and length measurements as silhouettes vary. When in doubt, our style consultants can help – just email us with your measurements and the item you’re considering.
Are your garments suitable for special occasions?
Absolutely! Many of our pieces like Lehengas, Anarkali Suits, and embroidered Jacquard Co-ord sets are perfect for weddings, festivals, and celebrations. We use premium fabrics and intricate embroidery that make our garments heirloom-quality pieces.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure international transactions.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries (*excluding some remote areas in Asia). Our Omaha-based facility ensures efficient worldwide distribution.
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping (10-15 business days): $12.95 flat rate via DHL/FedEx with tracking and signature confirmation
- Free Standard Shipping (15-25 business days): Free on orders over $50 via EMS with full tracking
How are delicate garments packaged for international shipping?
Each Anarkali suit, Lehenga, or embroidered piece is carefully wrapped in acid-free tissue, placed in protective boxes, and sealed against humidity. Our climate-conscious packaging ensures your ethnic wear arrives in perfect condition.
Will I need to pay customs fees?
We handle all customs documentation for smooth clearance. While most shipments don’t incur additional fees, some countries may charge import duties. These are the responsibility of the recipient, though we declare accurate values to minimize charges.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date for unworn, unwashed items with original tags. Please email [email protected] to initiate your return. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically reflect in your account within 7-10 business days, depending on your payment method.
Do you offer exchanges for different sizes?
Currently, we process returns and issue refunds rather than direct exchanges. For a different size, you would need to place a new order after returning the original item.
Customer Care
How can I contact customer service?
Our style consultants are available via email at [email protected]. We typically respond within 24 hours (excluding weekends and US holidays).
Do you offer styling advice?
Absolutely! Our team specializes in Indo-Western fusion styling. Email us with your event details, preferences, and measurements, and we’ll suggest pieces from our collection that would work beautifully for you.
Where is IndoElegance Store based?
Our headquarters is located at 3519 Glendale Avenue, Omaha, US 62871, but we work directly with artisans across India to bring you authentic ethnic fashion.
IndoElegance Store – Where every delivery brings a piece of Indian heritage to your global lifestyle.