At IndoElegance Store, we blend traditional craftsmanship with modern convenience to ensure your ethnic wear shopping experience is as seamless as the embroidery on our finest Anarkali Suits. Below you’ll find all details about our shipping and returns process.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

We ship worldwide (excluding some Asian regions and remote areas). Tracking information will be emailed once your Kurta Set or Lehenga begins its journey to you.

Our Hassle-Free Returns Policy

We understand that finding the perfect fit for ethnic wear like our exquisite Bandi Sets or Indo-Western creations can sometimes require adjustments. Our 15-day return window gives you time to ensure your purchase meets expectations.

Eligibility for Returns

Items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags and packaging intact
  • Accompanied by the original invoice

Non-Returnable Items

For hygiene and quality preservation, we cannot accept returns on:

  • Innerwear
  • Customized items
  • Products with removed tags
  • Select Indo-Western Sets with delicate embroidery showing trial wear

3-Step Return Process

Step 1: Initiate Your Request
Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Photos of items for return
  • Reason for return

Return Request Template:
Subject: Return Request for Order #[Your Order Number]

Dear IndoElegance Team,
I would like to request a return/exchange for my order #[Your Order Number].
Item(s) for return: [Product Name(s)]
Reason: [Size issue/Color difference/Quality concern/etc.]
I have attached photos of the item(s) as requested. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Approval & Shipping Instructions
Within 24-48 hours, we’ll email you:

  • Return authorization
  • Prepaid return label (US customers)
  • International return address (non-US customers)

Step 3: Ship Your Return
Package items securely (original packaging recommended) and ship to:
IndoElegance Store Returns
3519 Glendale Avenue
OMAHA, US 62871

Refund Process

After we receive and inspect your return:

  • Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For size/color changes on the same item (like our popular Kurta Sharara Sets):

  • Follow standard return process
  • Specify desired replacement in your email
  • We’ll ship new item after receiving your return
  • Free standard shipping for exchanges

Special Notes

International Customers:
You’re responsible for return shipping costs (we recommend trackable services). Duties/taxes on original shipments are non-refundable.

Damaged/Defective Items:
If your Lehenga or Salwar Suit arrives damaged, contact us immediately with photos. We’ll arrange free return/replacement or may advise keeping the item if return shipping is prohibitive.

Need Assistance?

Our customer service team is as attentive as the artisans who craft our Half N Half Sarees. Email [email protected] – we’re committed to making your ethnic wear experience as flawless as the drape of our finest creations.